Privacy Policy

Effective Date: 20th June 2025 | Last Updated: 20th June 2025

1. Introduction

Shivakarma Infotech Solutions Private Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our Facebook business application and services.

• Company Name: Shivakarma Infotech Solutions Private Limited
• Website: shivakarma.in
• Contact: contact@shivkarma.in

2. Services We Provide

Our company specializes in comprehensive IT solutions across multiple domains:

3. Information We Collect

3.1 Information You Provide

• Contact Information: Name, email address, phone number, company name
• Business Information: Industry type, business requirements, project specifications
• Communication Data: Messages, inquiries, feedback sent through our Facebook page
• Service Requests: Details about specific services you're interested in

3.2 Information Collected Automatically

• Facebook Profile Information: Public profile information as permitted by Facebook's privacy settings
• Interaction Data: Likes, comments, shares, and engagement with our content
• Technical Information: Device type, browser info, IP (from Facebook)
• Usage Analytics: Interactions with our Facebook content

3.3 Third-Party Information

• Information from Facebook's platform in accordance with their terms of service
• Business information from publicly available sources for B2B communications
• Referral information from mutual connections or business partners

4. How We Use Your Information

4.1 Service Delivery

• Providing quotes and proposals for requested services
• Delivering IT solutions and consultancy services
• Managing project communications and updates
• Providing technical support and maintenance

4.2 Communication

• Responding to inquiries and messages
• Sending service updates and project notifications
• Sharing relevant industry insights and company updates
• Marketing our services (with your consent)

4.3 Business Operations

• Improving our service offerings
• Analyzing market trends and customer needs
• Maintaining business records and compliance
• Developing new solutions and services

5. Information Sharing and Disclosure

5.1 We Do Not Sell Information

We do not sell or rent your personal data to any third party for profit.

5.2 Authorized Disclosures

• Service Providers: With trusted third-party vendors who assist in service delivery under strict confidentiality agreements
• Business Partners: With authorized partners when collaborating on client projects, subject to non-disclosure agreements
• Legal Requirements: When required by law, court order, or government request

6. Data Security

We implement robust security measures to protect your information:

6.1 Technical Safeguards

• SSL encryption for data transmission
• Secure server infrastructure with regular security updates
• Access controls and authentication protocols
• Regular security audits and vulnerability assessments

6.2 Administrative Safeguards

• Employee training on data protection
• Strict access policies on a need-to-know basis
• Regular review of security procedures
• Incident response protocols

6.3 Physical Safeguards

• Secure facilities with restricted access
• Environmental controls and monitoring
• Secure disposal of physical media
• Backup and disaster recovery procedures

7. Data Retention

We retain your information for as long as necessary to:

• Provide ongoing services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

7.1 Retention Periods

• Active client data: Duration of business relationship plus 2 years
• Marketing communications: Until you opt-out or withdraw consent
• Technical logs: 12 months unless required longer for security purposes
• Financial records: As required by applicable tax and accounting laws

8. Your Rights and Choices

8.1 Access and Control

• Access: Request a copy of personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Receive your data in a structured, machine-readable format

8.2 Communication Preferences

• Opt-out: Unsubscribe from marketing communications at any time
• Preferences: Modify communication preferences through Facebook settings
• Blocking: Block or unfriend our Facebook page to stop receiving updates

9. International Data Transfers

Your data may be processed in India with proper legal safeguards.

10. Children's Privacy

We do not knowingly collect data from individuals under 18 years of age.

11. Third-Party Links

We are not responsible for privacy practices of external links shared on our page.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our Facebook page
• Sending notification through Facebook Messenger (if applicable)
• Updating the "Last Updated" date at the top of this policy

13. Compliance with Laws

This Privacy Policy is designed to comply with:

• Information Technology Act, 2000 (India)
• Personal Data Protection Bill (India)
• Facebook's Platform Policies
• General Data Protection Regulation (GDPR) where applicable
• Other applicable data protection laws

14. Contact

• Website: shivakarma.in
• Email: contact@shivakarma.in
• Phone: +91 9919955501
• Facebook: https://www.facebook.com/people/Shivakarma-Infotech-Solutions-Pvt-Ltd/61576947943311/
• Instagram: https://www.instagram.com/shivakarmainfotech/
• Address: Lucknow, Uttar Pradesh (INDIA)

15. Acknowledgment

By using our Facebook services, you confirm you have read and agree to this policy.